Boosting Agent Productivity and Customer Satisfaction with a Live Chat Support Partner

Live chat can help your customer support representatives work more efficiently. With chat, one can manage multiple conversations at once. With phone calls or emails, agents can only answer one at a time. Because of this, the customers have to wait for a longer time.

If they are handling quick and easy questions, they can handle many queries with some practice. But for more complex issues that require research and reporting, they might have to limit themselves. The ability to chat with multiple customers or visitors at once is one of live chat\\\’s best features.

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