How To Improve Customer Experience?
March 27, 2023 ⚊ 1 Min read ⚊ Views 60 ⚊ BLOGThe quality of customer service is only one component of the customer experience; other components include advertising, packaging, characteristics of the product and service, convenience of use, and dependability. CX (customer experience) is not a process. It’s an emotion.
It’s the impression that a person (or any other person) has of your brand as a result of their interactions with you. Every connection has the chance to strengthen—or weaken—that sentiment.
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