Ivr & Personalization: How To Create A More Individualized

February 8, 2023 ⚊ 1 Min read ⚊ Views 73 ⚊ TECHNOLOGY

Customers who start their conversation with IVR can share important details – such as the problem they are facing, their account information, and more – in advance. In this way, the agent is able to better understand the incoming call as well as the problem the caller is having. This results in better customer service.

Read details: https://suggestiveinformation.com/ivr-personalization-how-to-create-a-more-individualized/

Tags: IVR System

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