The Conversational Shift in Customer Support

October 2, 2023 ⚊ 1 Min read ⚊ Views 86 ⚊ TECHNOLOGY

Customer experience can be further enhanced by deploying more engaging conversational chatbots. You can increase conversational prompts in categories such as feedback, frequently asked questions, complaints, etc. You can also use more than one language to interact with varied customers. You can provide regional languages other than English to make it easier for non-English speaking consumers.

Read details: https://www.gupshup.io/resources/blog/conversational-technology-in-customer-support

Tags: customer support

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